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Case Study: Installation of Interactive Maps in Aberystwyth University Library

Client: Aberystwyth University Hugh Owen Library Industry: Education

Background: The Aberystwyth University Hugh Owen Library, located on the west coast of Wales, is a bustling hub of knowledge and learning for students and faculty. With a vast collection of books and resources, navigating the library can be a daunting task for new visitors or even regular patrons. To enhance the overall user experience and improve accessibility, the library embarked on a project to install self-service interactive maps in collaboration with TouchPoint Kiosks.

Challenge: The primary challenge faced by the Aberystwyth University Hugh Owen Library was the need to provide an intuitive and interactive wayfinding solution. The library required a system that can guide users to their desired sections, provide real-time navigation, and highlight the location of specific resources within the building. This would significantly reduce the time and effort spent by library visitors in locating books, saving valuable time for both students and staff.

Solution: The library partnered with TouchPoint Kiosks, a leading provider of self-service kiosks and digital signage solutions. TouchPoint Kiosks proposed the installation of three self-service interactive maps strategically placed within the library.

The self-service kiosks provided by TouchPoint Kiosks offered several key features, including:

  1. User-Friendly Interface: The interactive kiosks featured a user-friendly interface with intuitive touch capability, making it accessible to users of all ages and technological proficiency levels.

  2. Customisation and Integration: The Pillar kiosk comes equipped with customisable Bluetooth LED strips as standards, allowing library staff to select any colour from a convenient smartphone app.

  3. Accessibility Compliance: The TouchPoint Kiosks team ensured that the self-service kiosks adhered to DDA accessibility standards, making them usable for people with limited reach.

Results: The installation of the self-service interactive maps had a significant positive impact on the Aberystwyth University Hugh Owen Library:

  1. Enhanced User Experience: Visitors to the library benefited from the intuitive and user-friendly interface of the maps. They were able to easily locate books and resources within the library, saving time and frustration.

  2. Improved Efficiency: The interactive maps reduced the staff's time spent on assisting visitors in finding specific sections or resources. Library staff could now focus on value-added tasks, such as providing personalised assistance and answering complex inquiries.

  3. Increased Accessibility: The multi-language support and accessibility features of the maps ensured that all library visitors, regardless of their linguistic abilities or disabilities, could easily navigate the library and access the resources they needed.

Conclusion: The collaboration between Aberystwyth University Hugh Owen Library and TouchPoint Kiosks resulted in the successful installation of three self-service interactive maps within the library. This innovative solution significantly improved the user experience, streamlined navigation, and increased accessibility. The project's success showcases the capacity of TouchPoint Kiosks to deliver tailored self-service solutions in the education sector, contributing to the library's mission of delivering knowledge and learning in an efficient and user-centric manner.

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Jan 08
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